xsAI builds private, specialised assistants that understand your products, processes and tone of voice — then deploys them on your website, apps and internal tools.
Most chatbots regurgitate generic answers. xsAI assistants are grounded in your actual knowledge and shaped by your rules.
We ingest manuals, CRM notes, support transcripts, product sheets and internal docs. The model builds a deep, private understanding of your products, processes and terminology — not generic web knowledge.
You control tone, allowed topics, escalation rules and forbidden subjects. Conditional logic and context keywords keep every conversation aligned with your brand and compliance requirements.
Embed via website widget, live chat, mobile app, Slack/Teams, or internal tools. One assistant becomes a consistent expert across every customer and employee touchpoint.
A clear, collaborative process that keeps you in control of the knowledge and the behaviour.
Share documents, FAQs, product data and support logs. We structure and clean the corpus for retrieval.
We build a private knowledge layer (RAG + optional fine-tuning) so answers stay factual and sourced.
Prompt engineering, tone guidelines and safety rules are iterated with your team until the personality fits.
Go live on your channels. Monitor conversations, expand knowledge, and tighten responses over time.
No public training. Knowledge is isolated to your assistant and never used to improve general models.
Customers and staff get accurate, on-brand answers at 2am without waiting for a human queue.
Every interaction follows the same guidelines you set — helpful, precise, and true to how you actually speak.
Conversation logs reveal gaps in knowledge and opportunities to refine answers or hand off to humans.
We select the right model and architecture for each project — whether that’s a tightly controlled enterprise deployment on Azure, a high-performance Claude-based assistant, or a cost-efficient open-weight model running on infrastructure we manage. The goal is always the same: accurate answers grounded in your data, with the behaviour you define.
No hype. We use established techniques and tell you exactly what is happening under the hood.
Documents are chunked, embedded and retrieved at query time. The model answers from the retrieved passages, reducing hallucination and keeping responses traceable to your source material.
System prompts, few-shot examples, tool definitions and output constraints are crafted and versioned with you. You decide what the assistant will and will not discuss.
Website chat widget, embedded iframe, API endpoint, Slack/Teams bot, or internal portal. We integrate with the channels your customers and staff already use.
xsAI is run by xsDevelopments. Infrastructure and support are managed from Australia. We work with top-tier providers (OpenAI, Microsoft, Anthropic) while keeping project ownership local.
Tell us about the use case — customer support, sales enablement, internal knowledge, or something more specialised — and we’ll outline a practical path forward.
Start a conversationWhether you already have a clear brief or you’re exploring what’s possible, we’re happy to walk through options, data requirements, timelines and realistic outcomes.
Email us and we’ll respond within one business day: